Our Clients

Here are some success stories of how our customers have benefited from Harmari STR in their compliance program.

Key US jurisdictions: Florida, California, Texas, Massachusetts, Colorado, Alaska

Key Canadian Jurisdictions: Ontario, British Columbia

Key Spanish Jurisdictions: Madrid AC, Gijon

Manatee County Tax Collector, Florida

Tourism Drives: Manatee County appeals to snorkelers, dolphin watchers, and beach lovers.

Before Harmari: Manatee County Tax Collector oversees collection of the Tourism Development Tax from hotels, motels, inns and short term rentals within Manatee County, Florida.  MCTC has been over 97% compliant among the almost 10,000 live STR listings found by Harmari.  MCTC also is unique in that they have not signed a voluntary compliance agreement with any of the major STR platforms.

How Harmari Helped: Despite that, Harmari STR has assisted MCTC to find over 350 non-registered taxpayers and over $250,000 of Tourist Tax and have easily paid for the project in hard-dollars and of course benefit from years of future compliance. Check out this video of what they had to say at their BOC meeting in March 2019: MCTC BOC Meeting Youtube

Fort Lauderdale, Florida

Tourism Drives: Beautiful pristene beaches and luxurious European canal waterway properties makes it an ideal Florida destination. Furthermore with very clear rules about STRs, many operators are happy to work in that framework.

Before Harmari: Over 4000 listings advertised online within the City, and Fort Lauderdale’s STR program had about 950 licensed STRs. With duplicates removed, it was at about 30% compliance.

How Harmari Helped: As of the October 2019 report and renewal season completed, about 380 non-registered STRs were discovered and reported to the City.  Code Compliance is now going through hearings to enforce, and active licenses have increased 20%.   Harmari has presented a customized region- and HOA-specific zoning dashboard, and reporting based on unique STR dwellings compared to STR listings.  Fort Lauderdale is in the Enforce Stage

Deerfield Beach, Florida

Tourism Drives: Deerfield Beach is named for the deer that once roamed the area.  Today it is a sunny destination with a population of about 80,000

Before Harmari:  a new ordinance passed requiring a permit for all STRs, The City chose Harmari to identify and monitor their website.

How Harmari Helped: Harmari identified 645 STR listings and assisted the City to bring their license count to 95 licensees.  About 138 STR operators have been escalated to further enforcement measures, to appear before Magistrate.  Deerfield Beach is in the Enforce Stage

Saint Lucie County, Florida

Tourism Drives: St. Lucie County, Florida is a beautiful part of the Atlantic coast of northern Florida.  It is known for beach and water activities such as diving, fishing, and surfing.

Before Harmari: St. Lucie County has a total of 1,888 STR listings, and the Tax Collector had challenges with identifying short term rentals that are not collecting and remitting the Tourism Development Tax (TDT).

After Harmari: Up to this point, Harmari has been able to deduplicate, and fully identify 1,177 STR dwelling units to assist with collecting the Tourist Tax.

Holmes Beach, Florida

Contracted since September 2020, Harmari has identified 2500 short term rentals in the City.  Harmari found 259 non-licensed STRs for the City, and helped issue 550 violations for noise and license display non-compliance

North Bay Village, Florida

Tourism Drivers: This island community is known for its views of the Biscayne Bay and its proximity to Miami Beach and downtown Miami. Pair that with some of South Florida’s most popular restaurants, and North Bay Village easily becomes a go-to destination for anyone visiting the Miami Beach area.

Before Harmari: North Bay Village had its licensing system for almost 3 years before deciding to partner with Harmari STR. There are many high-rise condominiums in North Bay Village, so identification is extra challenging.

After Harmari: Even though North Bay’s system has been in place for such a long time, Harmari STR was able to identify 180 out of 245 Short Term Rental listings for North Bay Village.  Now they are in the Enforce stage.

Arcadia, California

How Harmari Helped:

Contracted since December 2020 for identification and monitoring of over 370 listings, including Asian-language websites

Lakewood, California

How Harmari Helped:

Contracted from April 2019, Harmari has identified 75 unique STRs and reported to City for enforcement.

Santa Cruz, California

Tourism Drives: Santa Cruz, CA has many tourist attractions such as the Wharf, Natural Bridges State Beach, Giant Redwoods State Parks, and Boardwalk Amusement Park.

Before Harmari: The City provides an online-based registration system to those who want to register their STR property. They had 870 listings in total.  The City’s Finance department was very concerned about losing Transient Occupancy Tax (TOT) revenues from non-compliant STRs.

After Harmari: Harmari STR helped the City of Santa Cruz in identifying over 300 STR listings out of 870 available listings. Moreover, we also helped identify 276 non-compliant listings throughout the city, assisting with revenue modeling for TOT collection and compliance efforts.

Ventura, California

Tourism Drives: Ventura is famous for its beaches and surfing.

Before Harmari: Ventura had 112 permitted STRs.

How Harmari Helped:

Contracted since October 2017 for monitoring, identification, outreach, and 24/7 complaints hotline (ongoing).  Our call center has taken 52 complaint calls, and escalated 50% to police or code compliance with live-human inbound and outbound.  Harmari has found 70 unlicensed STRs out of 337 detected so far, which has brought 40 listings into compliance

Rancho Cucamonga, California

How Harmari Helped:

City has contracted since October 2020 for monitoring, identification, and registration portal.  Harmari has found 70 unlicensed STRs out of 305 STR listings detected so far. Harmari’s Registration portal has brought 75 listings into compliance, and we have customized registration date to approved date instead of submittal date.

Temple City, California

Tourism Drives: Temple City offers a suburban feel and environment for its residents. It also has a lot of parks, coffee shops, and restaurants where people can enjoy nature and the view. Temple City is deemed as one of the best cities to live in the State of California.

Before Harmari: Temple City restricts short term rentals in their ordinance.

After Harmari: and chose Harmari STR to monitor and identify STR’s.  Harmari successfully identified 64 active STR listings to assist with enforcement.

Sonoma County, California

Tourism Drives: Sonoma County is famous for its wine country, and outdoors activities on the Russian River.

Before Harmari: Sonoma County had 1187 permits and 2471 TOT (transient occupancy tax) accounts

How Harmari Helped: As of August 2018 report, Harmari STR found 800 unlicensed STRs, which resulted in an increase in permit to 1614 (36%), and uncovered a combined $250,000 of TOT owing from non-registered and under-reporting STRs in the County to Feb. 2020. Sonoma County also moved to the ENDGAME stage as a result of our enforcement efforts.

Denver, Colorado

How Harmari Helped:

Contracted since June 2021 for STR monitoring, identification in conjunction with LAIS.  LAIS has provided Full-service Primary Residency Verification using TLOXp data.  Harmari has found 161 unlicensed STRs out of 700 STR listings detected so far for the City, and prepared warning letters as well.  We have also custom-added websites.

Aurora, Colorado

How Harmari Helped:

Contracted since April 2021 for STR monitoring, identification.  Harmari has found 42 unlicensed STRs out of 886 active STR listings detected so far

Boulder County, Colorado

How Harmari Helped: Contracted since June 2021, Harmari has monitored 488 STR listings and identified 294 non-compliant STR listings, and addressed

Mashpee, Massachusetts

How Harmari Helped:

Contracted since April 2022 for monitoring, identification.  Harmari has found 161 unlicensed STRs out of 700 STR listings detected so far. Harmari has added a custom website scrape for WeNeedAVacation.com

Salem, Massachusetts

Tourism Drives: Salem is a city on the north coast of Massachusetts above Boston. It’s famous for its 1692 witch trials. It is a tourist attraction close to Hallowe’en where over 500,000 visitors flock

Before Harmari: Salem just passed their ordinance with no registration system in place, and an outdated paper-based Certificate of Fitness inspection form. With Hallowe’en around the corner, they needed a comprehensive solution.

How Harmari Helped: As of November 2019, Harmari has identified 95 non-registered STR operators in Salem.  Furthermore, Harmari’s user- and mobile-friendly registration portal assisted 81 operators to register their STR. Harmari modernized their Certificate of Fitness inspection process from paper-based to fully electronic, and a convenient online payment system.  Harmari has provided excellent customer service to answer questions by STR registrants about the ordinance, the application process, definition of principal residence, and documents to be uploaded.  Over 100 letters of non-compliance have been mailed out on behalf of the City.  Salem is in the Enforce Stage of compliance. See their STR homepage.

Albemarle County, Virginia

Tourism Drives: Albemarle County surrounds picturesque Charlottesville, Virginia and is a destination for weddings, banquets, and also has University of Virginia student and alumni events.  It also has some mountain ranges nearby and mansions of Monticello.

Before Harmari: Albemarle County had 600 active listings, and no way to enforce the collection of their lodging tax.  Many properties advertised “stay in Charlottesville” but in fact were in Albemarle County, so it was furthermore difficult to properly target non-compliant taxpayers because of the way STR websites scatter the true location on the map.

How Harmari Helped: As of October 2019, Albemarle County has 126 active permitted STRs properly remitting lodging tax, and Harmari has identified many more.  Albemarle County is in the Enforce Stage.

Seward, Alaska

Tourism Drives: The City of Seward is a port City named after the mastermind of the Alaskan Purchase.  It is an outdoor activity draw, which features the Mount Marathon Race each year drawing thousands to the City.

Before Harmari: Seward had 113 licensed STRs, which puts them in the ENFORCE stage.

How Harmari Helped: Harmari STR has successfully found 120 unregistered STRs out of 230 total listings in the City, including many home-made independent websites “off the grid”. Seward is now in the ENDGAME stage.

Kenai Peninsula Borough, Alaska

Tourism Drivers: Kenai Peninsula Borough has a variety of things to do in the great outdoors, with a little bit of everything for everyone, from kayaking, to dog sledding to even going on Glacier Tours.  KPB contains the major cities of Homer, Seward, Kachemak, Kenai, Seldovia, and Soldotna.  Many visit the area for a unique hunting or fishing experience.

Before Harmari: Kenai Peninsula Borough already had over 800 active lodging tax accounts when they contacted Harmari.  Harmari STR found 2282 total Short Term Rental listings, putting KPB in the Enforce stage.

After Harmari: Since the project started, Harmari STR has helped identify 1875 short term rental units.  KPB is in the process of outreach and will be collecting outstanding taxes where applicable

Chandler, Arizona

Tourism Drivers: Chandler is known for its vibrant downtown, and a family friendly atmosphere, housing a variety of things to explore, like The Crayola Experience, the Chandler Fashion Center, and much more. Its proximity to Phoenix means that visitors are just 30 minutes away from major airports, and a large city, making it an ideal destination for business trips as well.

Before Harmari: Chandler collected the hotel lodging tax, but had challenges with the short term rental part of it.

After Harmari: Since the project started, Harmari STR was able to identify 534 Short Term Rentals out of the 783 total within Chandler

Toronto, Ontario

How Harmari Helped:

Contracted since April 2021 for STR monitoring, identification, Harmari has found 129 unlicensed STRs out of 13,800 STR listings detected so far. Harmari has matched up over 7,000 STR registration numbers to STR ads.  Harmari has provided custom feature development, API data feed, and fraudulent host monitoring and also assisted with Primary Residency Verification tasks.

Mississauga, Ontario

How Harmari Helped:

Contracted since October 2021 for STR monitoring, identification. Harmari has found 184 unlicensed STRs out of 2,123 STR listings detected so far.  We have enabled Active Directory access connection for City users via Azure AD.

Municipality of Northern Bruce Peninsula, Ontario

How Harmari Helped:

Contracted since November 2021 for identification, outreach, hotline/tipform and tax collection. Harmari has found 650 Active listings and identified 200 unique listings.  Harmari has helped 195 Tax filings and helped collect over $43,000 of MAT tax for the Municipality.   Harmari has successfully taken in and Resolved 38 nuisance complaints through our 24/7 hotline.

Town of Southern Bruce Peninsula, Ontario

How Harmari Helped:

Contracted since November 2021 for STR monitoring and identification, STR registration portal, 24/7 nuisance hotline and tipform.  Harmari has found 70 unlicensed STRs out of 586 STR listings detected so far.  Harmari has successfully registered 343 STR operators through portal, and addressed 19 nuisance complaints through hotline.

Grey Highlands, Ontario

Tourism Drivers: Grey Highlands has a variety of things to do, from enjoying hiking and cycling trails, along with views of Eugenia and Hoggs waterfalls, to experiencing the rich culture of this city through art galleries like Beaver Valley Glassworks.

Before Harmari: Grey Highlands had just passed their Short Term Regulations a few months before deciding to partner with Harmari, and thus are in the Establish stage of Compliance.

After Harmari: In the first month of the project, Harmari STR identified 184 Short Term Rentals out of 213.  Due to COVID-19 restrictions, Grey Highlands has just started the outreach of their compliance program.

Oshawa, Ontario

How Harmari Helped: Contracted since December 2021, Harmari has identified 104 STR listings

Ottawa, Ontario

How Harmari Helped: Contracted since April 2022, Harmari has monitored over 3000 STR listings, and identified 225 non-compliant STRs.

West Kelowna, British Columbia

How Harmari Helped: Contracted since October 2021, Harmari has monitored 773 active STR listings and identified 140 non-compliant STRs. Harmari has sent over 140 outreach letters

Sidney, BC

Tourism Drives: The Town of Sidney is a small coastal town in British Columbia just north of Victoria, known for its seaside and beach experience, and is a great jumping point for outdoor activities on Vancouver Island.

Before Harmari: Sidney had challenges in monitoring and bringing Short-Term Rentals into compliance.

After Harmari: Since the project started in 2020, Harmari has helped identify 47 STR listings out of all 162 with registered permits.

Bowen Island, British Columbia

How Harmari Helped: Contracted since April 2021, Harmari has monitored 170 active STR listings.

College Station, Texas

How Harmari Helped: Contracted since June 2021, Harmari has monitored over 650 active STR listings, identified over 200 non-compliant STRs, and sent 134 outreach letters, and brought 74 new STRs into compliance so far.

Frisco, Texas

How Harmari Helped: Contracted since March 2022, Harmari has monitored 592 STR listings and identified 126 non-compliant STRs.  Harmari has sent over 170 letters and made 35 phone calls for compliance outreach.  Harmari has handled 31 incident reports on our 24/7 Nuisance Hotline and Tipform.

Coppell, Texas

How Harmari Helped: Contracted since April 2019, Harmari has monitored 45 STR listings, identified 15 non-compliant STRs, and addressed 58 incidents through its 24/7 Nuisance Hotline and Tipform.

Cincinnati, Ohio

Tourism Drives: The City of Cincinnati is famous for its historic museums, its Zoo, Botanical Garden and its 19th-century architecture, including Findlay Market.

Before Harmari: The City launched a web-based registration portal for STR back in 2019 and registered a total of 350 STRs, meanwhile there are over 1,199 STR listings advertised online.

After Harmari: Over the period of 4 months, Harmari has helped the City of Cincinnati deduplicate and identify over 700 listings, including over 300 non-compliant listings which have specific screenshots for easy traceability.

Cape Elizabeth, Maine

Tourism Drives: Cape Elizabeth is a small coastal town in Maine known for its beautiful sightseeing and historical buildings, including the famous Portland Head Light. Because they are on the Atlantic Coast, Many tour boats operate day cruises to view the picturesque shore.

Before Harmari: Cape Elizabeth has 152 active STR listings, and the Town had just passed their short term rental ordinance with 41 already registered.

After Harmari: As of April 2021, Harmari has helped the Town of Cape Elizabeth identify 88 STR listings and 56 non-compliant STR’s.